Refund policy

Effective Date: November 10, 2026
Website: https://www.primestoragestudio.com/
Business Name: ID, INC.
Customer Support: [email protected]

At PRIME STORAGE STUDIO, we believe that dependable office supplies make everyday work easier. From preparing documents on quality copy paper to keeping important pages organized with a clipboard folder or making precise notes with a mechanical pencil, each product should arrive ready to support your daily tasks.

We want every customer to feel confident when shopping with us. This Return and Refund Policy explains how to request a return, what happens when an item arrives damaged or defective, and how refunds are handled. It applies to purchases made through our website and is intended to operate consistently with applicable federal and Florida law, including the consumer protections that may apply under Florida's Deceptive and Unfair Trade Practices Act.

Nothing in this policy is intended to waive, restrict, or replace any right or remedy that cannot legally be excluded.

1. Our Return Commitment

If a product does not meet your expectations, please contact us so we can review your concern. We offer a voluntary 30-day return period for eligible change-of-mind requests, beginning on the date the order is delivered.

This voluntary return period is separate from any rights you may have when a product is defective, damaged, incorrectly supplied, or materially different from its description.

To help us review a standard return request, the item should:

  • Be unused and in resalable condition.

  • Include its original packaging, where reasonably available.

  • Include all original accessories, components, and accompanying materials.

  • Be free from damage caused after delivery, excessive wear, or unauthorized alteration.

  • Be accompanied by a valid order number or other reasonable proof of purchase.

We understand that some customers need to open packaging to inspect a product. Reasonable inspection does not automatically disqualify an item from consideration.

2. Change-of-Mind Returns

If you order an item and later decide that it is not the right choice, you may contact us within 30 days after delivery to request a change-of-mind return.

Examples include:

  • You purchased copy paper in a size or quantity that no longer suits your needs.

  • You selected a clipboard folder but would prefer a different style.

  • You ordered a mechanical pencil and decided that another writing instrument would better match your preferences.

Approved change-of-mind returns must meet the condition requirements described above. We reserve the right to assess the product's condition before approving a refund.

For products sold in multipacks or sets, please return the complete set unless we expressly approve a partial return.

3. Product-Specific Return Considerations

Because our products serve different office and stationery purposes, their condition may be assessed according to their intended use.

Copy Paper

Copy paper should remain unused, clean, dry, and protected from moisture, stains, creases, or other damage. Opened or partially used paper packs may not qualify for a change-of-mind return because their original condition and completeness may no longer be verified.

This restriction does not apply where the paper is defective, materially misdescribed, or damaged before delivery.

Clipboard Folders

Clipboard folders should be returned with their original clips, fasteners, covers, inserts, and other included components. Items showing writing, heavy handling, broken clips, stains, or unauthorized modifications may not qualify for a standard change-of-mind return.

Mechanical Pencils

Mechanical pencils should be returned in their original condition, with included caps, erasers, accessories, and packaging where applicable. Products that have been heavily used, damaged, disassembled, or modified may not qualify for a change-of-mind return.

These product-specific conditions apply only to voluntary change-of-mind returns. They do not remove any legal remedy available for defective or incorrectly described goods.

4. Damaged, Defective, or Incorrect Items

We take care when preparing orders, but problems can occasionally occur during handling or transportation.

Please contact us if you receive:

  • Copy paper that arrives wet, torn, heavily creased, or otherwise damaged.

  • A clipboard folder with a broken or improperly functioning clip.

  • A mechanical pencil with a defective mechanism, missing parts, or damage that prevents normal intended use.

  • A product that differs materially from the item described or selected at checkout.

  • An order containing the wrong item or missing products.

When reporting an issue, please provide your order number, a description of the problem, and photographs or video where available. Images of the outer packaging can also help us understand whether damage may have occurred during transit.

We will review the information and may ask reasonable follow-up questions or arrange an inspection or return where appropriate.

5. Remedies for Products That Fail to Meet Consumer Requirements

Where applicable consumer protection laws provide a remedy, we will assess the appropriate solution based on the nature and seriousness of the problem.

Depending on the circumstances, a remedy may include:

  • A replacement product.

  • A repair, where appropriate and legally available.

  • A refund to the original payment method.

  • Another remedy required or permitted by applicable law.

The available remedy may depend on whether the problem is minor or substantial, whether the product can reasonably be repaired or replaced, and the circumstances of the purchase.

Nothing in this policy limits any rights that may be available under applicable federal or state law.

6. How to Request a Return

Please follow these steps:

Step 1 — Contact our support team.
Email [email protected] with the subject line “Return Request – [Order Number]”.

Step 2 — Explain the reason.
Tell us whether your request concerns a change of mind, a damaged product, a defect, an incorrect item, or another issue.

Step 3 — Provide supporting details.
Include your order number, the product name, and photographs or other information that may help us assess the request.

Step 4 — Wait for return instructions.
Our team will review your request and explain whether the item should be returned and how to proceed.

Please do not send a product to us before receiving return instructions. This helps prevent parcels from being delayed or sent to an unsuitable location.

7. Return Address

Unless we provide different written instructions, approved returns should be sent to:

ID, INC.
4521 PGA BLVD
PALM BEACH GARDENS, FL 33418
United States

Please package the product carefully to reduce the possibility of additional damage during return transit.

We recommend retaining your shipping receipt and tracking information until your return has been received and the matter has been resolved.

8. Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for return shipping costs.

If an item is confirmed to be defective, damaged before delivery, incorrectly supplied, or otherwise eligible for a remedy under applicable law, we will handle reasonable return shipping costs in accordance with the circumstances and applicable legal requirements.

We will explain any applicable return shipping arrangements before you send the product back.

9. Refund Review and Processing

When a returned item arrives, we will review its condition and compare it with the information provided in the return request.

Once a refund is approved, it will generally be issued to the original payment method. The time required for the funds to appear may depend on the payment provider, bank, card issuer, or financial institution.

We will not use an internal inspection process to delay a refund where applicable law requires a prompt refund.

If your refund has been approved but does not appear after a reasonable period, please first check with your payment provider. You may then contact us with your order number if further assistance is needed.

10. Exchanges and Replacements

If you receive an incorrect or defective product, we will review whether a replacement or another remedy is appropriate.

For change-of-mind requests, an exchange may be considered depending on product availability and the condition of the returned item. If a direct exchange is unavailable, you may request an eligible return and place a new order for the preferred product.

11. Order Cancellation Requests

If you wish to cancel an order, please email us as soon as possible.

We will make reasonable efforts to stop an order before it enters the packing or dispatch process. However, cancellation cannot be guaranteed after an order has been prepared for shipment or handed to the carrier.

If an order has already shipped, you may need to follow the applicable return procedure after delivery. This does not affect any cancellation or refund right provided by law.

12. Refunds for Unshipped Orders

If we cannot ship an order within the applicable time and cannot fulfil it as required, we will provide the notices, cancellation options, and refunds required by applicable law.

Where the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule applies, customers will be offered the required choice between consenting to a shipping delay and cancelling the unshipped order for a prompt refund.

13. Contact Us

For return, refund, replacement, or product-quality questions, please contact:

Business: ID, INC.
Contact Person: Kevin Alexander Gallo
Email: [email protected]
Address: 4521 PGA BLVD, PALM BEACH GARDENS, FL 33418, USA

We appreciate the opportunity to review your concern and work toward a fair and practical resolution.