Privacy policy

Effective Date: November 10, 2026
Website: https://www.primestoragestudio.com/
Business Operator: ID, INC.

At PRIME STORAGE STUDIO, we understand that a convenient online shopping experience depends on trust. When you order copy paper, clipboard folders, mechanical pencils, or other stationery products, you may provide information that helps us confirm your purchase, arrange delivery, and provide customer support.

We respect the importance of that information. This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, and the choices that may be available to you.

This policy applies to information collected through our website, checkout process, customer communications, and related online services. It is intended to reflect applicable privacy and data-security requirements, including relevant provisions of Florida and United States law.

1. Information We Collect

The information we collect depends on how you interact with our website and may include the following categories.

A. Personal and Contact Information

When you place an order or contact us, we may collect:

  • Your first and last name.

  • Email address.

  • Telephone number, if provided.

  • Billing address.

  • Shipping address.

  • Other information you voluntarily include in a customer service message.

We use these details to identify your order, communicate with you, and arrange delivery.

B. Order and Purchase Information

We may collect records relating to your transactions, including:

  • Products purchased.

  • Product quantities and prices.

  • Order numbers and purchase dates.

  • Payment status and transaction references.

  • Shipping selections and delivery details.

  • Return, refund, or replacement history.

For example, if you purchase a pack of copy paper and a mechanical pencil, we may retain the product and transaction details necessary to confirm the order and assist with any later enquiry.

C. Payment Information

Payments may be handled by third-party payment processors or financial service providers.

Depending on the payment method, we may receive transaction confirmations, payment status, limited payment identifiers, and related information required to manage your purchase.

We do not intend to store complete payment card details where those details are processed directly by an external payment provider. The provider's own privacy and security terms may also apply.

D. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device and operating system information.

  • Referring website or page.

  • Pages viewed and interactions with website features.

  • Approximate location derived from technical information.

  • Session and diagnostic information.

This information may help us maintain website functionality, identify errors, protect against suspicious activity, and improve the customer experience.

E. Customer Communications

If you email us or submit a customer service enquiry, we may retain the message, your contact details, attachments, and our response.

These records help us follow up on unresolved questions, manage returns, and maintain a consistent support history.

2. How We Collect Information

We may collect personal information through several channels:

  • Directly from you when you complete a checkout form.

  • When you create or use an account, if that feature is available.

  • When you subscribe to promotional communications.

  • When you contact customer support.

  • Automatically through cookies and similar website technologies.

  • From payment processors, delivery providers, or service partners where permitted by law.

  • From other sources where you have authorised the collection or the collection is otherwise lawful.

We aim to collect information that is reasonably relevant to the purpose for which it is used.

3. How We Use Personal Information

We may use personal information for the following purposes:

Order management: To confirm purchases, process transactions, prepare orders, and coordinate delivery.

Customer support: To respond to questions, investigate complaints, and provide assistance with product or website issues.

Returns and refunds: To verify purchase details, review return requests, and arrange eligible refunds or replacements.

Payment administration: To confirm payment status, address transaction problems, and help prevent unauthorised transactions.

Website maintenance: To understand website performance, troubleshoot technical issues, and improve navigation and functionality.

Security and fraud prevention: To identify suspicious activity, protect customers, and safeguard our systems.

Business records: To maintain appropriate order, accounting, tax, and transaction records.

Legal compliance: To comply with applicable laws, lawful requests, and regulatory requirements.

Marketing: To send promotional messages where permitted and where any required consent has been obtained.

We will not knowingly use personal information for a purpose that is incompatible with the reason it was collected unless permitted or required by law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support its operation and understand how visitors interact with its pages.

These technologies may be used to:

  • Keep shopping cart contents available during a browsing session.

  • Support checkout and other essential website functions.

  • Remember selected preferences where available.

  • Measure website traffic and performance.

  • Identify technical errors.

  • Understand the effectiveness of promotional campaigns, where enabled.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website features, including shopping cart or checkout functions.

5. Sharing Personal Information

We may disclose relevant personal information to service providers and other parties where reasonably necessary to operate our business or where permitted by law.

These parties may include:

  • Ecommerce platforms and website hosting providers.

  • Payment processors and financial institutions.

  • Shipping carriers and fulfilment partners.

  • Customer support and email service providers.

  • Analytics and website performance providers.

  • Fraud prevention and security service providers.

  • Accountants, auditors, insurers, and professional advisers.

  • Government agencies, courts, regulators, or law enforcement authorities where disclosure is legally required or authorised.

We do not sell personal information as a standalone commercial product.

Where third parties process information on our behalf, we seek to use arrangements appropriate to the nature of the service and information involved.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services operated by external providers.

Those third parties may collect information under their own privacy policies and terms. We do not control the independent privacy practices of external websites.

Before providing information to a third-party service, we encourage you to review its privacy notice and understand how your information may be handled.

7. Data Security

We take reasonable measures designed to protect personal information from unauthorised access, use, disclosure, alteration, or destruction.

Depending on the nature of the information and the risks involved, safeguards may include:

  • Access restrictions and account permissions.

  • Secure website and service-provider systems.

  • Appropriate administrative procedures.

  • Payment processing through external providers.

  • Monitoring and response procedures for suspected security incidents.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should also protect their email accounts, devices, and passwords and avoid sending sensitive payment credentials through ordinary email.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

Retention periods may depend on the type of record, the nature of the transaction, applicable tax and accounting requirements, customer service needs, dispute resolution, and legal obligations.

When information is no longer required and no legal retention obligation applies, we will take reasonable steps to delete, destroy, or de-identify it.

9. Access and Correction Requests

You may contact us to ask whether we hold personal information about you and, where applicable, request access or correction.

To submit a request, email [email protected] with the subject line “Privacy Request”.

Please describe the information involved and the correction or access you are seeking. We may need to verify your identity before responding.

Any request will be handled in accordance with applicable law. Certain information may be withheld where a legal exception applies.

10. Marketing Communications

If you choose to receive promotional communications, we may send information about stationery products, office supplies, new arrivals, special offers, or store updates.

You may opt out of marketing emails by using the unsubscribe instructions included in the message or by contacting us directly.

We will process opt-out requests in accordance with applicable law, including the CAN-SPAM Act where relevant. Even if you unsubscribe from marketing messages, we may still send transactional communications such as order confirmations, payment notices, and shipping updates.

11. Children's Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information directly from children without appropriate authorisation where required by law.

If you believe a child has submitted personal information to us in circumstances where it should not have been collected, please contact us so we can review the situation and take appropriate action.

12. Florida Data Security and Breach Response

We take data security seriously and maintain reasonable procedures appropriate to the information we handle.

Where Florida's Information Protection Act, section 501.171 of the Florida Statutes, applies to a particular incident and the business, we will follow the applicable requirements concerning investigation, notification, and other required responses to a qualifying security breach.

The precise obligations and notification requirements depend on the information involved, the circumstances of the incident, and the law applicable at the time.

13. Privacy Complaints and Questions

If you have a concern about how your personal information has been collected, used, or disclosed, please contact us.

Please include:

  • A description of your concern.

  • The information or transaction involved.

  • Relevant dates or order references.

  • Any supporting details that may help us investigate.

We will review the matter and respond within a reasonable period.

14. Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, website technology, service providers, or legal obligations change.

The latest version will be published on this page with an updated effective date. We encourage visitors to review the policy periodically.

15. Contact Information

For privacy enquiries, access or correction requests, or data-handling concerns, please contact:

ID, INC.
Attention: Kevin Alexander Gallo
4521 PGA BLVD
PALM BEACH GARDENS, FL 33418
United States

Email: [email protected]

We value the trust customers place in PRIME STORAGE STUDIO and aim to handle personal information with care and transparency.