Contact information
PRIME STORAGE STUDIO
Operated by ID, INC.
We believe that a helpful shopping experience should include clear communication and accessible customer support. Whether you are browsing for copy paper, looking for a practical clipboard folder, or choosing a mechanical pencil for everyday writing, we want you to feel comfortable asking questions before and after placing an order.
Our customer support team can assist with product enquiries, order information, payment questions, shipping concerns, returns, and general website matters.
1. General Customer Support
For all general enquiries, please contact us by email:
Customer Support Email: [email protected]
Contact Person: Kevin Alexander Gallo
Please include a clear subject line and describe your question as specifically as possible. If your enquiry concerns an existing order, include the order number so we can identify the relevant purchase.
2. Business Information
Legal Business Name: ID, INC.
Store Name: PRIME STORAGE STUDIO
Website: https://www.primestoragestudio.com/
Business Address:
4521 PGA BLVD
PALM BEACH GARDENS, FL 33418
United States
Return Address:
4521 PGA BLVD
PALM BEACH GARDENS, FL 33418
United States
3. Product Information and Pre-Purchase Questions
If you have questions before placing an order, please contact us with the product name and the information you would like clarified.
Our product range includes everyday office and stationery essentials, such as:
-
Copy Paper: For printing, copying, document preparation, and general office use.
-
Clipboard Folders: For holding, organizing, and carrying documents, notes, and working papers.
-
Mechanical Pencils: For writing, note-taking, drafting, and other everyday stationery needs.
You may contact us with questions about product dimensions, materials, quantities, included components, compatibility, or general care information.
We recommend reviewing the product page carefully before purchasing. If an important specification is unclear, our team will do its best to direct you to the relevant information.
4. Order and Payment Support
For questions about an existing order, please provide:
-
Your order number.
-
The email address used at checkout.
-
The product name or order item concerned.
-
A brief explanation of the issue.
For payment-related enquiries, please do not send full payment card numbers, passwords, security codes, or other sensitive financial credentials by email.
5. Shipping and Delivery Assistance
If you need help with a delivery, please include your order number and any available tracking reference.
For a parcel marked as delivered but not received, we recommend checking the delivery location, mailbox, reception area, household members, and any carrier collection instructions.
If you are still unable to locate the parcel, contact us so we can review the available shipment information and assist where reasonably possible.
6. Returns, Refunds, and Replacements
If you want to request a return, report a damaged product, or ask about a refund, please email:
Include your order number and a description of the issue. Photographs may be helpful if the product is damaged, incomplete, or different from what you ordered.
Please refer to our Return and Refund Policy for further information about eligibility, return instructions, and refund processing.
7. Privacy and Personal Information
For questions about the personal information we collect, privacy requests, or concerns about how information is handled, contact us by email with the subject line “Privacy Enquiry”.
We will review your request in accordance with our Privacy Policy and applicable privacy requirements.
8. Written Enquiries and Response Expectations
Email is our primary customer support channel. We aim to respond within a reasonable period, although response times may vary during weekends, public holidays, peak shopping periods, or periods of unusually high enquiry volume.
To help us handle your request efficiently, please provide accurate information and avoid sending unnecessary sensitive details.
9. Customer Service Commitment
PRIME STORAGE STUDIO aims to provide clear product information, transparent shopping arrangements, and considerate customer support.
We welcome questions and feedback because they help us understand what customers need and identify opportunities to improve our products, website, and service experience.
For all general enquiries, please contact:
ID, INC.
4521 PGA BLVD
PALM BEACH GARDENS, FL 33418
United States